Refund policy

Try it free first

You can try Vazolo for free first. You pay nothing during the trial, and nothing is charged if you don't take out a subscription. The free plan (the calendar) always stays free.

14-day money-back guarantee

If you're not satisfied, you get the first payment of your subscription back in full if you ask for a refund within 14 days of that payment. You don't need to give a reason.

The refund ends the subscription and your account returns to the free plan.

Cancelling

You can cancel your subscription at any time via Settings, Subscription, Manage subscription. The subscription then runs until the end of the paid month and is not renewed after that.

Outside the 14 days after the first payment, we don't refund a month that has already started, not even pro rata, unless the law requires it.

Duplicate or incorrect charges

If you were charged twice or incorrectly by mistake, for example because of a technical error, we always refund the overpaid amount in full.

How to request a refund

Email us at privacy@vazolo.com with the name of your business and the email address you pay with. You can also contact Creem via the link in your payment receipt.

The refund is made by Creem, to the same payment method. Depending on your bank or card, it usually takes 5 to 10 business days for the amount to appear.

Statutory rights

This policy does not affect any rights you have under mandatory law.