Conditions générales

Vazolo fournit une plateforme de fidélité numérique permettant de gérer programmes, récompenses et communication client. Nous pouvons faire évoluer le service et modifier des fonctionnalités.

Vous êtes responsable de vos identifiants et de l'activité sur votre compte. Vous n'utiliserez pas le service à des fins illégales ni d'une manière nuisant à autrui.

L'offre et le tarif en vigueur figurent sur notre page tarifs. Toute période d'essai est gratuite ; ensuite l'abonnement payant continue jusqu'à résiliation. Les prix peuvent changer ; nous vous en informerons à l'avance.

En tant que commerçant, vous êtes responsable des données de vos clients et garantissez une base valable (par exemple le consentement pour le marketing). Nous traitons ces données comme sous-traitant selon notre politique de confidentialité.

Nous visons un service fiable mais ne pouvons garantir une disponibilité ininterrompue. Dans la mesure permise par la loi, notre responsabilité est limitée au montant payé récemment pour le service.

Vous pouvez résilier à tout moment ; l'abonnement court jusqu'à la fin de la période payée. En cas de manquement grave, nous pouvons suspendre ou clôturer un compte.

Ces conditions sont régies par le droit néerlandais. Questions ? Écrivez à privacy@vazolo.com.

'Service' or 'Vazolo': the loyalty platform and all related websites, apps, dashboards and APIs of Vazolo.

'Business' or 'you': the natural or legal person who creates an account and uses the service for their business.

'Customer': an end user (consumer) who participates in a loyalty program via a business.

'Customer Data': personal data and other data a business collects or processes about its customers through the service.

You may use the service only if you are 18 or older and authorised to bind the business for which you create the account. By creating an account you confirm that the details provided are accurate and that you accept these terms on behalf of the business.

You are responsible for managing users within your account (for example staff) and for their actions within the service.

You will use the service in accordance with our acceptable use policy. Among other things, you may not use the service for unlawful or deceptive purposes, for unsolicited bulk messages (spam), to infringe the rights of others, or to disrupt the security or availability of the service.

We may apply reasonable usage limits (for example on the number of messages sent) to prevent abuse and overload.

All rights in the service, the software, design, trademarks and content we provide belong to Vazolo or its licensors. You receive a non-exclusive, non-transferable right to use the service for the duration of your subscription, solely for your own business.

Your content and your customer data remain yours. You grant us a limited licence to process that data as necessary to provide, secure and improve the service, in line with our privacy policy and data processing agreement.

You are responsible for the content of what you send or publish through the service, including rewards, offers and messages to customers. You ensure you have a valid basis to contact customers and that marketing messages contain a working opt-out.

You indemnify Vazolo against claims by customers or third parties arising from content or messages you distribute through the service.

Any trial period is free and without obligation. After the trial, or when choosing a paid plan, the price of the selected period applies. Unless stated otherwise, the subscription renews automatically for an equal period until you cancel.

Amounts already paid are not refunded pro rata on early cancellation, unless mandatory law provides otherwise or we expressly agree otherwise.

The service is provided 'as is' and 'as available'. To the extent permitted by law, we disclaim all implied warranties, including warranties of fitness for a particular purpose, uninterrupted or error-free operation, and the accuracy or completeness of results.

You remain responsible for complying with the rules applicable to your business, including tax, consumer and privacy rules around your loyalty program.

To the extent permitted by law, the total liability of Vazolo per event or series of connected events is limited to the amount you paid for the service in the twelve months before the event.

We are not liable for indirect or consequential damage, lost profits, missed savings, loss of goodwill, or loss of or damage to data.

These limitations do not apply in the event of intent or wilful recklessness by Vazolo, or to the extent mandatory law prescribes broader liability.

You indemnify and hold Vazolo harmless from all third-party claims, fines and costs (including reasonable legal costs) arising from your use of the service in breach of these terms or the law, or from the processing of your customer data.

We are not obliged to perform an obligation if we are prevented from doing so by force majeure, including failures or outages at suppliers, internet or power outages, cyberattacks, government measures and natural disasters.

We may amend these terms, for example for new features or changed legislation. We will announce material changes in advance, for example by email or through the service. If you continue using the service after the effective date, you accept the amended terms. If you disagree, you may cancel before the effective date.

You may not assign your rights and obligations under this agreement to a third party without our prior written consent. Vazolo may assign the agreement, for example in a merger or acquisition, and may engage processors and subcontractors as described in the privacy policy and data processing agreement.

These terms and the use of the service are governed exclusively by Dutch law. To the extent mandatory law permits, disputes will be submitted to the competent court in the district where Vazolo is established.

Before going to court, both parties will make an effort to resolve a dispute amicably first. To do so, contact us at privacy@vazolo.com.

If any provision of these terms is void or voidable, the remaining provisions remain in full force; we will replace that provision with a valid one that approximates its intent as closely as possible.

These terms, together with the privacy policy, the data processing agreement and the acceptable use policy, constitute the entire agreement between you and Vazolo regarding the service.